Frequently Asked Questions

Why do we charge before service?

Two words: abandon clothes. Even when the customer is contacted by email and telephone it still happens. It's simply the nature of the indsutry for which people could provide an infinite number of reasons. For argument's sake suppose a customer leaves their items for 3 months. That still creates increased storage costs and long-term uncertain deferred revenue which is a practice best avoided in any business.

When someone drops off items to be cleaned, labor and supply expeditures are required.
When clothing is abandoned, we never realize revenue from those activities. Prepayment enables us to more effectively control these losses and pass them on to you in the form of savings. This is a trend every cleaners will have to implement in order to stay competitive.

In addition to materials and labor costs, abandon clothes storage also costs money. Even though the statutory obligation is 30 days, the industry norm is at least 4 months. Sometimes people honestly forget, and you cannot just throw out someone's clothes after 30 days if you want to maintain a decent, honorable reputation.

All of the above increase our costs which are inevitably passed on to you in the form of higher prices. Charging before service assures much smaller losses The less we lose, the more you save. When you pay first, the only cost-risk we incur is storage but that is much easier managed than the others. Once the other costs are incurred, they're unrecoverable should the clothing be permanently abandoned.

Studies shows clothes remain in the store for an average of 11 days. If we collect payments at pick up our costs would be much higher. Further, collecting payments at drop-off increases the time customers have to wait. Most people drop off their garments anytime from 6:30 am to 5:00 pm while most pick ups happen during the 5:00 pm to 7:00 pm time period. This is a very limited window. If we collected payments during that time, customers would have to wait much longer when picking up their clothes. Plus, we offer a 100% guarantee on quality and service, so if you are not satisfied for any reason please see the manager and let us know. We know that we must guarantee your satisfaction.

How Does a Cleaner Care For Your Garments?

There are two types of garment cleaning: wet cleaning and dry cleaning. Dry cleaning is suitable for delicate fabrics and other clothes which cannot be washed by water. Dry cleaning is a method to wash dirt and stains by using a solvent instead of water. This is a very effective way to remove fatty stains, without changing the garment shape and altering the texture and the color of the fabric materials. Dry cleaning is less effective for washing dirts that are easily soluble in water.

How does dry cleaning work?

Dry cleaning removes dirt and stains with a solvent instead of water. In fact, the term "dry cleaning" is misleading; it is called dry cleaning because the fluid contains little or no water and does not penetrate the fibers as water does.

Among the advantages of dry cleaning is its ability to dissolve greases and oils in a way that water cannot. Dry cleaning helps return garments to a "like-new" condition using precautions to prevent shrinkage, loss of color, and fabric distortion.

The dry cleaning process begins with the pretreatment of spots and stains using special cleaning agents. The garments are then loaded into a machine resembling an oversized front-loading home washer. Throughout the cleaning process the fluid is filtered and distilled to ensure clarity.

The solvent used by almost 90% of all dry cleaners is perchloroethylene, commonly known as "perc." It is completely non-flammable and non-combustible, of relatively low toxicity, and can be efficiently reused and recycled.

What is wet cleaning?

Wet cleaning starts with the pretreatment of spots and stains using special cleaning agents. Wet cleaning is the process of removing soils from garments and other textile items through the use of water and additives (such as detergent) and using precautions to prevent shrinkage, loss of color, and fabric distortion.

What is laundering?

Special detergents, additives, and finishes sets commercial laundering apart from home laundering. This process enables your cleaner to offer consistent quality shirts at reasonable prices.

To Wet or Dry Clean?

It is our goal to return the garment to our customer in as "as close to new" condition as possible. We will not use a process which is contrary to the manufacturer's care instructions unless we have asked and received permission from the customer. We shall, therefore, use our best professional judgment within the constraints of the manufacturer's care label, type of stain, time available and the wishes of the customer in determining the best method of care for a particular garment at a given time.

What are the most common problems?

In 1997, the Laundry and Dry Cleaning Association received 558 complaints from the public regarding damages made to their clothes in cleaning. The breakdown of the damage complaints and the parties who were found responsible are indicative. Among damages for which the clients were responsible, the most common was the "change of color" amounting to 66 % of the total cases. Cases of stains made by spilled bleach or damages caused by inappropriate storage are on the increase recently at individual homes. It is important that the consumers also have the basic knowledge about how to clean and keep clothes in good shape.

Is the care label important?

The Federal Trade Commission (FTC) requires that manufacturers attach a permanent care label to textile garments to provide directions for their care. Manufacturers must list at least one method of safe care for a garment. The rule covers all textile clothing except footwear, gloves, hats, suede and leather clothing, and household items such as linens. The rule stipulates that the care label is easily found, will not separate from the garment, and will remain legible for the garment's useful life. The label must warn about any part of the recommended care method that would harm the garment of other garments cleaned with it. It must also warn when there is no method for cleaning a garment without damaging it.

Symbols also may appear on a care label to supplement written instructions.

If a label indicates dry cleaning, all components of the garment, including the outer shell, lining, buttons, interfacing, fusing material, and trim, should be colorfast and remain unaltered during cleaning. If any such problem occurs, it is the responsibility of the manufacturer. If you or your cleaner follow the manufacturer's instructions and the garment is damaged, you should return the garment to the store and explain what happened. If the store will not resolve the problem, write to the manufacturer and send a copy of your complaint letter to the FTC. The information you provide the FTC may reveal a pattern or practice requiring the Commission's attention. If you purchase a garment with no care label, you should contact the FTC, giving the name and address of the store and manufacturer.

Occasionally, damage done in dry cleaning is the responsibility of the dry cleaner and not the result of preexisting conditions or defects. In such cases, the cleaner will usually settle the claim promptly and fairly, often using IFI's Fair Claims Guide. If there is some doubt about responsibility, the member cleaner can send the garment to IFI's Garment Analysis Laboratory to determine the cause of the problem.

What steps do cleaners use when caring for my garment?

Professional cleaning involves many different operations, all performed by skilled people and designed to give your garments a fresh and clean appearance. Procedures include: